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Norstar CallPilot Enhanced Call Center (NTKC0128)

by Nortel

Norstar CallPilot Enhanced Call Center (NTKC0128)
New: $1949.00
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CallPilot Enhanced Call Center (NTKC0128)

The Norstar Enhanced Call Center key code will provide large expansion of support through the Call Center for Call Pilot 100/150.

Features:

  • Fully functional informal Call Center featuring Call Queuing, Routing, Reporting, and Supervisory Functions
  • Skill-based routing ensures the caller gets the appropriate support person for call center functionality in a small business environment. Intelligent Overflow rules for each Skillset
  • Includes Call Center Reports

Supports:

  • 100 Configured Agents
  • 10 Active Agents
  • 20 Routing Steps/Skillsets
  • 50 Built-in announcements
  • 30 Lines
  • 16 Supervisors
  • Can expand up to 50 Active Agents
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