CallPilot Enhanced Call Center (NTKC0128)
The Norstar Enhanced Call Center key code will provide large expansion of support through the Call Center for Call Pilot 100/150.
- Fully functional informal Call Center featuring Call Queuing, Routing, Reporting, and Supervisory Functions
- Skill-based routing ensures the caller gets the appropriate support person for call center functionality in a small business environment.
Intelligent Overflow rules for each Skillset
- Includes Call Center Reports
- 100 Configured Agents
- 10 Active Agents
- 20 Routing Steps/Skillsets
- 50 Built-in announcements
- 30 Lines
- 16 Supervisors
- Can expand up to 50 Active Agents