1.888.567.5194 or 1.248.853.5700
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Customer Service

About Us

We buy and sell a wide variety of business telecom equipment. As one of the most trusted independent distributors of new and like-new products and systems, we offer businesses of all sizes a cost-effective way to support their telecommunication needs.

Established in 1998, AtlasPhones.com has become a leader in providing high-quality products and friendly service and support. We maintain a huge inventory of phones, expansion units, boards, power supplies, headsets, and voice mail systems from the top manufacturers, including Nortel, Nortel BCM, Norstar,Avaya Communications Manager, Avaya IP Office, Mitel, MCK/Citel, Cisco, Shoretel, Definity, NEC, Magix, Paradyne, Partner, Polycom, and more.

At AtlasPhones, an outstanding customer experience is our number one priority. Our knowledgeable sales associates, customer service representatives, and technical support team are here to personally answer your calls, and we commit to shipping same-day for all of the items in our warehouse. Our reputation has earned us a Five Star Yahoo! Store supplier, the highest rating possible, and as a member of the North American Association of Telecom Dealers (NATD), we have pledged to maintain the highest level of ethics and responsibility in our relationships with the public, other dealers, and clients.

At AtlasPhones, we have made a pledge to support our community through charitable giving. For 2014/2015, we have committed to donating a portion of every sale to the Penrickton Center for Blind Children. We hope to share our success every year by dedicating financial resources to enhancing the lives of those in need.

Warranty Policy

We stand behind the products we sell, and we consistently provide high-quality new and refurbished business phones and phone systems. Most of our "New" and "Like New" equipment carries a 365-day warranty. Certain cordless equipment carries a 90-day or 180-day warranty depending on the model(see item's page). In most cases, an extended 2-year warranty can be purchased for a low price. All warranty claims are fulfilled by AtlasPhones.com.

The warranty period begins on the day the equipment is invoiced. Manufacturers and electronic defects are covered; however equipment damaged by accident, misuse, abuse, neglect, water, fire, flood, lightning, or other acts of nature, power surges, or incorrect installation is not. Warranty items which are more than 30 days past the date of the invoice will be replaced with a like new condition part of the same product or be sent in for repair depending on availability. If you have any questions about our warranty, or you need to submit a warranty claim, please contact a sales representative toll-free at 1-888-567-5194.

Technical Support

All items purchased through AtlasPhones.com are thoroughly tested and reset to factory default settings. Should you run into any issues with a product you receive, please call to speak to one of our technicians at 1-888-567-5194, at no charge, before it is deemed defective or returned.

If you would like help with programming, installation, or any activities included in the product manual, our expert technicians are available to work with you. Technical support calls are by appointment, and may be pre-purchased in one-hour blocks, for $125 per hour. Support calls may be used in 15-minute increments. Please contact one of our sales associates at 1-888-567-5194 to schedule.

Return Policies and Procedures

We love our customers and want to make sure you're very satisfied with our products and service. If ever an item doesn't meet your standards please let us know, and we will quickly replace the item and provide a call tag for the problem item, at our cost.

In the event that you do not need an item that you purchased, a 15% restock fee will apply to process the return. Refunds must be requested within 30 calendar days of delivery. The customer is responsible for all shipping, insurance charges, and risk of loss for the return of the products that require a refund. All returned products must be in the same condition in which they were received, with all packaging, item materials, and manuals. All licenses are final sale and not eligible for a refund.

In order to return an item in compliance with our policies, you must contact AtlasPhones.com for a Return Merchandise Authorization (RMA Number), within 30 calendar days of delivery, by calling 1-888-567-5194. We will not accept returns without prior authorization and an RMA number. The RMA number should be prominently displayed and included on the shipping label of boxes containing the returned products. Once the product has been returned with the proper RMA number, it will go through receiving, be checked in, and then a refund will be processed within 10 business days back to the original credit card that was charged or by the same payment method originally received.
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