BCM50 Basic Call Center SW Authorization Code.
The Norstar Basic Call Center system is for both Call Pilot 100/150 and works in conjunction with the Norstar Compact and Modular Integrated Communications Systems.
- Up to 20 configured agents
- Two skill sets
- 10 active agents
- 20 routing steps/skillset
- 30 built-in announcements
- 15 lines
- 2 skillset mailboxes
- 20 intelligent overflow rules/skillsets
- 15 simultaneous incoming calls to the system
- Agents can be supervisors
- Fully functional informal Call Center featuring call queuing, routing, optional reporting, and Supervisory functions.
Two purchasing options:
*Without: Nortel BCM Dealer will authorize code for you
**With: Purchase authorization code with activation