BCM50 Basic Call Center SW Authorization Code NTKC0200 - New

Part #NTKC0200

The Norstar Basic Call Center System for both the CallPilot 100 and CallPilot 150 platforms is compatible with the Norstar Compact and Modular Integrated Communications Systems. This Call Center supports 20 configured agents, 10 active agents, 2 skillsets, 20 routing steps/skillset, 30 built-in announcements, 15 lines, 2 skillset mailboxes, 20 Intelligent overflow rules/skillsets, 15 simultaneous incoming calls in the system, and all agents can be supervisors. Optional Reporting package shows real-time statistics, historical statistics, and supports hardware and software wallboards. Fully functional informal Call Center featuring Call Queuing, Routing, optional Reporting, and Supervisory Functions. Skill-based routing ensures the caller gets the appropriate support person for call center functionality in a small business environment. Intelligent Overflow rules for each Skillset. The Basic Caller Center Key Code is compatible with the following systems: BCM50 (R1-2 only) R3+ see Intelligent Contact Center