Avaya IP Office Phone Manager Pro RFA - 1 User Model: 177468 - New

Avaya IP Office Phone Manager Pro RFA - 1 User

•IP Office R5.0+ Version: Already included in Power User & Teleworker licenses
•IP 400 Phone Manager RFA 1 adds an additional 1 Phone Manager Pro user.
•Integration with Contact Management packages (such as Outlook, GoldMine, ACT! and Maximizer)
•Voicemail box control with Voicemail Pro, in either Intuity or IP Office modes, which allows you to play, rewind, fast forward, save or delete your voice messages. It also allows Pro users to configure their Personal Distribution Lists (Intuity mode).
•Personal phone number directory which allows further personalization and improves productivity
•Name matching: If the Caller ID is recognized in the local PC directory, the caller’s name can be displayed
•Simple incoming call scripting: Scripts can be displayed based on the Caller ID or the dialed number (DID/DDI) to remind users of a specific greeting or sales pitch to use
•Distinctive ringing
•Compact mode which minimizes the screen space required to run the Phone Manager application
•Agent Mode operation which allows the user to perform contact center functionality without needing a specially designed contact center telephone
•Queue monitoring allows you to monitor the number of calls waiting on up to 2 queues
•Door entry control allows you to remotely activate the two electric switches connected to the IP Office
•Time on call shows call duration
•Separate tabs for Incoming, Outgoing and Missed Calls
•Multiple Speed dial tabs to allow users to group speed-dial/Busy Lamp Field icons by department or location e.g. Sales or Support. Up to 10 tabs, each of up to 100 icons