Avaya IP Office CTI RFA Model: 171988
CTI Link is designed to enhance productivity of your company. Bridging the gap between telephone system and business applications is Computer Telephony Integration (CTI).
CTI Link is a fully featured based on CTI middleware product and Software Developers Kit.
Computer telephony integration (CTI) delivered through the IP Office CTI Link Lite allows for every great convenience. It includes screen pop-ups of important information and rapid integration with third-party productivity applications.
Accessing screen-pop a contact's information to an agent when the call is answered or when it rings is enabled with the fully featured IP Office CTI link, proving Microsoft TAPI. No charge for the Lite version, it enables screen-popping for as many agents as needed.
IP Office, CTI is delivered through adherence to to open standards which gives users to access wide variety of third-party solutions. For developers, moving their offerings from other platforms to IP office is simple and quick. Advanced CTI features IP Office offers makes it easy to demonstrate full and complete integration, results in tangible business benefits.